Our Policies

Payment Terms

Due to the custom nature of all our work, we require 100% of the Sales Order/Estimate price from first-time customers before any work is to begin. Repeat customers who request to be placed on net terms will be approved solely at the discretion of Humphries Screen Printing, LLC (HSP, LLC).

Terms begin from the ship date which is the date the product/service is shipped FOB and the final invoice is created.

The initial payment is non-refundable once production has been started. All sales orders include an estimate of shipping (if applicable) and actual shipping charges will be reflected on the final invoice.

We accept checks (subject to approval), cash, Paypal, and credit card payments.

There will be a service charge of 10% per month added to all invoices that go beyond the limit of their terms. Overdue accounts may also be subject to credit reporting. Clients who have overdue balances will be required to pay 100% down at time of order until their account balance is cleared at which time they return back to terms.

Artwork Terms

Custom t-shirt art work provided by HSP, LLC is billed at a rate of $50/hour. Conversion of raster images such as .jpegs, .bmp, .png, or .gif, will result in this art fee. HSP, LLC reserves the right to waive the artwork fee at anytime. The decision to waive or charge any artwork fees will be at the sole discretion of HSP, LLC. Other design services such as logos, branding and identity, and print and web design are billed at different rates specific to each project. All custom artwork created is the property of HSP, LLC unless the client pays for the production of the artwork as part of their service.

If client is providing artwork, it must be in a vector format in solid spot colors. If 4-color process printing is required, the required artwork format is CMYK at 300 dpi or higher. If artwork is not in the required format, art charges may occur. All text used must be converted to outlines or paths. If client art is provided, client must also supply HSP, LLC with all original art files (links) in the programs they were created so changes can be made by HSP, LLC if necessary. HSP, LLC cannot be held responsible for bad artwork that is approved by the client. All projects will be allowed corrections for artwork at the sole discretion of HSP, LLC.

Art and project corrections cannot include work outside of the scope of the original estimate.

While every effort is made to reproduce an imprint just as the artwork, variations in ink and printing processes make it impossible for us to guarantee exact color representation and consistency.

All clients must provide proof of ownership before copyrighted materials will be printed. HSP, LLC will not be responsible for (and reserves the right to collect) legal fees incurred due to copyright infringement.

Production Terms

Production times on average range from 7-14 business days depending on the season. Production begins when HSP, LLC receives a visual confirmation that artwork is approved (done via email or in person by appointment) and deposit (if any) is received.

Estimates/Sales Order prices are only good for 30 days from the date listed on the estimate/sales order for the items and services listed.

Rush Production (orders manufactured in less time than normal) may not be available and, where available, may incur a charge of 15%. All rush charges are dependent upon the product.

Unless specifically stated, imprint size and position is at the discretion of HSP, LLC.

Returns Policy

Any damaged or misprinted merchandise that is received from HSP, LLC must be returned within 10 business days of receipt for said merchandise to be replaced or credited. This policy applies to all customers to ensure damaged or misprinted merchandise can be inspected by our staff for accuracy upon the customer’s damage/misprint report.

Any reported damaged or misprinted merchandise not received within 10 business days after receipt of delivery will be billed in full. If the reported items are returned and inspected by HSP, LLC to be undamaged or printed correctly, the items will be returned to the customer and billed again for the merchandise plus shipping costs for the return and redelivery charges.

HSP, LLC does not sell any returned merchandise for any reason at any time. Returned merchandise is either disregarded or kept in stock at the customer’s request for possible future buy back at an agreed upon rate.

Miscellaneous Terms

Payment of a deposit and/or signature of an estimate/sales order constitutes that you agree to the terms and conditions listed herein.

Business days are Monday through Friday (9am – 5pm), excluding observed holidays. Depending on the season, hours on Fridays may vary.

These terms and conditions may be updated at the sole discretion of HSP, LLC without any prior notification.

While HSP, LLC will do everything in its power to deliver an order on time, HSP, LLC will not be held responsible for acts beyond our control that delay production or shipping of your products.

HSP, LLC will make every effort possible to replace damaged or misprinted items or refund the difference of the affected items. This decision will be at the sole discretion of HSP, LLC and is considered final.

There are absolutely no returns on custom printed products for any reason other than damage or misprints.

If products require shipping, they will be shipped via UPS, FedEx or USPS at the discretion of HSP, LLC.