WHAT IS THE MINIMUM ORDER QUANTITY?

Our screen printing and embroidery minimum is 12 pieces. The minimum on promotional products varies. Please contact us for more specific information regarding promotional product quantities and pricing.

HOW MUCH DOES IT COST?

Pricing varies based on a variety of factors including number of ink colors, imprint locations, shirt style and quantity ordered. We provide custom quotes for each requested job. Rush orders can be requested, but will incur a fee based on the timeline needed. These fees range from 20-40% of the entire order.

HOW LONG DOES PRODUCTION TAKE?

Turnaround time varies throughout the year, but on average, orders are completed within 12-14 business days after final art approval. Rush orders can be requested, and we will do our best to accommodate our customers’ requests, but rush orders are not guaranteed.

WHAT IS A SETUP FEE?

A setup fee is applied to orders to cover the cost of making screens and registering each job on press. There is a setup fee for each color in each imprint location. Screen printing setup fees are $20 per screen. Setup fees on other products vary. Embroidery incurs a one-time digitizing fee that ranges from $30-$50.

Custom printed apparel reorders carry discounted screen fees at $10 per screen.

CAN I MIX AND MATCH GARMENTS STYLES AND COLORS?

Yes. You can mix and match as long as your design is printed at the same size and with the same ink colors per 12 pieces minimum. For example, you could print 6 green shirts and 6 blue shirts with white ink and the same design.

DO YOU OFFER GRAPHIC DESIGN SERVICES?

Yes. Most design services are offered at $50/hr. These services include artwork conversion, tshirt designs, artwork edits, etc. Pricing for specialized design services such as those for branding and identity vary based on project. For more information about design services, please visit our design services page.

CAN I GET A PRINTED SAMPLE OF MY ORDER BEFORE YOU START?

Yes. Screen printed apparel samples are $50 per design plus any standard setup fees that apply (and shipping when required).

Promotional product sample charges are dependent upon each product.

CAN YOU SHIP MY ORDER?

Sure can! We ship anywhere within the U.S. and use UPS as our main provider. We can also ship on your own UPS or FedEx account for a $5 per package handling charge.

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

We accept all major credit cards, ACH payments and cash. Payment via ACH/check must be pre approved. Invoices are sent via Quickbooks.

WHAT IS YOUR RETURN POLICY?

Any damaged or misprinted merchandise that is received from HSP, LLC must be returned and received within 10 business days of receipt for said merchandise to be replaced or credited. This policy applies to all customers to ensure damaged or misprinted merchandise can be inspected by our staff for accuracy upon the customer’s damage/misprint report.

Any reported damaged or misprinted merchandise not received within 10 business days after receipt of delivery will be billed in full. If the reported items are returned and inspected by HSP, LLC to be undamaged or printed correctly, the items will be returned to the customer and billed again for the merchandise plus shipping costs for the return and redelivery charges.

HSP, LLC does not sell any returned merchandise for any reason at any time. Returned merchandise is either disregarded or kept in stock at the customer’s request for possible future buy back at an agreed upon rate.

Please refer to our Terms & Conditions page for a full list of all HSP policies.