PAYMENT TERMS

Due to the custom nature of all our work, we require 100% of the Sales Order/Estimate price from first-time customers before any work is to begin. Repeat customers who request to be placed on net terms will be approved solely at the discretion of Humphries Screen Printing, LLC (HSP, LLC). Our maximum terms are Net 15.

Terms begin from the ship date which is the date the product/service is shipped FOB and the final invoice is created.

The initial payment is non-refundable once production has been started. We can provide shipping estimates per order, but final shipping charges will be applied on the final invoice(s).

We accept all credit cards, PayPal, cash and checks (subject to approval).

There will be a service charge of 10% per month added to all invoices that go beyond the limit of their terms. Overdue accounts may also be subject to credit reporting. Clients who have overdue balances will be required to pay 100% down at time of order until their account balance is cleared at which time they may return back to terms.

ARTWORK TERMS

All artwork should be submitted in vector, print-ready format. These are typically .eps, Adobe Illustrator, .svg or pdf files.

If the submitted artwork is not in vector, print-ready format, conversion charges may apply at the $50/hr rate. Unacceptable formats include raster images such as .jpeg, .png, .psd and .tif files, although some raster files may be high enough resolution to convert easily with no additional art charges.

All fonts in art files must be outlined.

All original designs created by Humphries Screen Printing, LLC are the sole property of HSP, LLC. If you hire us to create a design for you, you are strictly paying for the labor and process to produce that design. You are not paying for the ownership of or the rights to that design. Rights to the design can be purchased in addition to the design fee. The decision to waive or charge any artwork fees will be at the sole discretion of HSP, LLC. Other design services such as logos, branding and identity, and print and web design are billed at different rates specific to each project.

Any design you submit for printing that is not being created by HSP, LLC. is owned by you or its rightful owner only. We will not reproduce your design without your or the rightful owner’s consent.

Art proofs are meant solely to confirm accuracy of the artwork itself. Proofs are not meant to represent the exact final print size as shown or exact color matches as they appear on your screen. Please refer to the listed imprint sizes and pantone color codes on each proof to confirm their accuracy.

While every effort is made to reproduce an imprint just as the artwork, variations in ink and printing processes make it impossible for us to guarantee exact color representation and consistency.

All clients must provide proof of ownership before copyrighted materials will be printed. HSP, LLC will not be responsible for (and reserves the right to collect) legal fees incurred due to copyright infringement.

PRODUCTION TERMS

Production times on average range from 12-14 business days depending on the season. Production begins when HSP, LLC receives a visual confirmation that artwork is approved (done via email or in person by appointment) and deposit (if any) is received.

Estimates/Sales Order prices are only good for 30 days from the date listed on the estimate/sales order for the items and services listed.

Rush Production (orders manufactured in less time than normal) may not be available and, when available, may incur a charge of 20-40%. All rush charges are dependent upon each order.

Unless specifically stated, imprint size and position is at the discretion of HSP, LLC.

RETURNS POLICY

Any damaged or misprinted merchandise that is received from HSP, LLC must be returned and received within 10 business days of receipt for said merchandise to be replaced or credited. This policy applies to all customers to ensure damaged or misprinted merchandise can be inspected by our staff for accuracy upon the customer’s damage/misprint report.

Any reported damaged or misprinted merchandise not received within 10 business days after receipt of delivery will be billed in full. If the reported items are returned and inspected by HSP, LLC to be undamaged or printed correctly, the items will be returned to the customer and billed again for the merchandise plus shipping costs for the return and redelivery charges.

HSP, LLC does not sell any returned merchandise for any reason at any time. Returned merchandise is either disregarded or kept in stock at the customer’s request for possible future buy back at an agreed upon rate.

MISCELLANEOUS TERMS

Payment of a deposit and/or signature of an estimate/sales order constitutes that you agree to the terms and conditions listed herein.

Business days are Monday through Friday, excluding observed holidays. Depending on the season, regular business hours may vary.

These terms and conditions may be updated at the sole discretion of HSP, LLC without any prior notification.

While HSP, LLC will do everything in its power to deliver an order on time, HSP, LLC will not be held responsible for acts beyond our control that delay production or shipping of your products.

HSP, LLC will make every effort possible to replace damaged or misprinted items or refund the difference of the affected items. This decision will be at the sole discretion of HSP, LLC and is considered final.

There are absolutely no returns on custom printed products for any reason other than damage or misprints.

If products require shipping, they will be shipped via UPS, FedEx or USPS at the discretion of HSP, LLC.

HSP, LLC. can not be held responsible for errors made by third-party shipping carriers such as UPS, FedEx or USPS. Our responsibility for the delivery of packages ends at F.O.B. Any issues that may arise as a result of these third-party carriers must be resolved between the carrier and the buyer.